Delivery & Shipping Policy
Please note Royal Mail strikes are causing disruptions to some deliveries. We are also trialling Evri but seem to be facing similar issues. Please accept our apologies and know we are working hard to try and find a long term, cost-effective solution to this problem.
Friday 16th December 2022 - Last day for Royal Mail tracked 48 hour
Monday 19th December 2022 - Last day for Royal Mail Tracked 24 hour
Wednesday 21st December 2022 - Last day for Royal Mail Special Delivery
Tuesday 3rd January 2023 - Normal Royal Mail resumes
We understand your privacy is important and everything is packaged and delivered in discreet, plain, grey polythene packaging. There are no indications as to the contents of your package. BioSURE Global Ltd will not appear on your credit card or bank statement.
All orders received before 2pm Monday to Friday (except Bank holidays) are dispatched on the same day via Royal Mail 24, which aims for a next day delivery. This is not a tracked or guaranteed service but more than 95% of orders are received next day.
Standard Postage is free for all UK orders over £25 or £3.95 for orders under £25.
We can also offer a Guaranteed UK Next Day Tracked Delivery before 1pm charged at £7.50. This postage method will require a signature. Unfortunately, due to the current COVID-19 situation, Royal Mail's special delivery before 1pm is not guaranteed at the moment, you can still purchase special delivery and there is a chance it does get to you next day but this is not certain. Thank you in advance for being understanding.
We also offer standard signed for delivery charged at £2.00. This postage method will require a signature.
- Orders with Royal Mail 24 delivery should be delivered next day with normal post Monday-Friday.
- Orders with Guaranteed Delivery placed Monday to Thursday before 2pm will be delivered the next day.
- Orders with Guaranteed Delivery placed after 2pm on Thursday and before 2pm Friday will be delivered on Monday.
- Orders with Guaranteed Delivery placed after 2pm on Friday and before 2pm Monday will be delivered on Tuesday.
Please note we cannot offer deliveries on Bank Holidays and your order will be delivered the next working day. Delivery over Public Holidays may be delayed.
Due to the current COVID-19 situation, Royal Mail have stopped delivering on Saturdays. We have also had reported delays on deliveries, so please allow some extra time for your order to arrive. Please get in touch if you have any questions.
HubBox Delivery Information
For HubBox deliveries please check your spam box for your confirmation code before contacting BioSure. You can simply use a photographic form of ID which matches the addressee on parcel to collect your item without this code.
International Delivery Information
Sometimes, depending on your address and what you are buying, there will not be a choice of delivery options. Orders placed for delivery to countries where we are not legally able to send to will be cancelled and payment refunded.
Postage for European deliveries costs from £10. There is an option of Tracked or Tracked and Signed for most countries and deliveries may take up to two weeks.
We regret we are unable to accept responsibility for undelivered and missing orders, that have not requested the Tracked and Signed delivery option.
Standard delivery can take up to 5 working days, if your order is yet to be delivered after this time please don't hesitate to contact us. International delivery can take up to 10 working days, if your order is not received after this time frame, please feel free to contact us.
We are happy to accept returns for unopened and undamaged tests if returned to our warehouse within 7 days of the order being placed.
All instructions and information are provided only in English language. Onward signposting and information for how to contact a healthcare professional is for England, Scotland and Wales only. If your result is positive you must contact a healthcare professional who will perform a confirmatory HIV test and provide advice.